SLAs

Excellence in Service means Peace of Mind for You!

Service Level Agreements

As a SpamExperts customer, you have free business-hour support via email and phone included in your licensing price. Many questions are also answered in the SpamExperts Knowledge Base. Via the SpamExperts email ticket system you can ask questions you do not find an answer to in the KB.

 

All support is dealt with in the fastest way possible. If you require guaranteed response times or outside business hour support, SpamExperts offers the following attractive SLAs. Pricing is available upon request or can be viewed in our shop and depends on your product and license size. For full SLA terms and conditions, please dowload the PDF.

Service Level Benefits
SLA 0 Standard email ticket & phone support during business hours*
SLA 1 24 hours guaranteed response time during business hours*
SLA 2 4 hours guaranteed response time during business hours*
SLA 3 4 hours guaranteed response time 24/7/365

 

*Business hours

Monday to Friday, 9:00 A.M. to 6:00 P.M., CET