SLAs
Service Level Agreements
| Service Level | Benefits |
|---|---|
| SLA 0 | Standard email ticket & phone support during business hours* |
| SLA 1 | 24 hours guaranteed response time during business hours* |
| SLA 2 | 4 hours guaranteed response time during business hours* |
| SLA 3 | 4 hours guaranteed response time 24/7/365 |
*Business hours
Monday to Friday, 9:00 A.M. to 6:00 P.M., CET
