Support Contracts

Excellence in Service means Peace of Mind for You!

Support Contracts

SpamExperts offers a variety of online resources to help you find the answers you are looking for. These include the Knowledge Base and the PDF documentation. As a SpamExperts customer, you benefit of business-hour standard support via email and phone in your licensing price. Via the SpamExperts email ticket system, you can address questions you do not find an answer to in the Knowledge Base.

 

If you require Preferred Support Handling and Guaranteed Response Times or outside business hours support, SpamExperts offers the following attractive Premium Support Contracts. Thus, in business critical situations, Premium Support Contract holders make sure they’ve got the support they need exactly when they need itPricing is available upon request or can be viewed in our shop and depends on your product and license size. For Premium Support Contracts terms and conditions, please download the PDF.

  No Premium Support Contract Premium Support Contract 24/7 Premium Support Contract
Support Availability

Business Hours

M-F, 09:00 - 18:00 CET

Business Hours

M-F, 09:00 - 18:00 CET

24x7, worldwide*

Support Standard Preferred Support Handling Exceptional Support Handling
Filter Software Monitoring yes yes yes
Email Ticket System yes yes yes
Phone Support during Business Hours yes yes yes
Dedicated Senior Support Staff yes yes
Guaranteed Response Time NBD 4 hours, 24x7
Priority Escalation yes yes
Premium Proactive Monitoring and Performance Optimization yes yes
24/7 Emergency Phone Support yes
Dedicated 24/7 Support Engineers yes